TERMS OF SALES
1. PRICE
The prices of the products are indicated on the product sheet in Euros, plus delivery.
KITSUKIO reserves the right to modify its prices at any time.
The CUSTOMER is informed of the delivery costs of the products which will be invoiced in addition to the price, before the final validation of his order.
All orders are payable in euros.
2. DESCRIPTION OF THE PRODUCTS
All the details concerning our products are displayed on the product sheet, All products are handmade. The pattern may differ slightly from the photo.
3. PRODUCTION DEADLINES
Since the accessories are handmade, their production may take 3 to 4 weeks after receipt of payment depending on the number of orders.
The manufacture of accessories is launched only after receipt of payment.
4. ORDERS
Any details useful for the delivery of the package, on the delivery address, must be made by the CUSTOMER. The CUSTOMER provides information relating to the method of payment, as well as information relating to the execution of the payment itself. After having added his products to his basket, and before definitively validating his order by clicking on the button " Payment ”, the CUSTOMER must check the details and the total price of his order, plus delivery costs that he can confirm or modify in the event of errors. Also before the validation of his order, the CUSTOMER declares to have read and irrevocably accepted the present GTC in force on the day of the order. As soon as he validates the order by clicking on the button " Payment ", this is definitively passed and commits the CUSTOMER. An order number is then assigned to him and confirmed to the email address he entered, which he must imperatively keep. The CUSTOMER has the obligation to pay the amount displayed at the end of the verification process, as well as the delivery costs fixed at the time of payment. The order is not definitively taken into account by KITSUKIO only after full reception of payment of the amount invoiced for the order. In the event of payment default, the order is canceled. Upon validation and payment of the order by the CUSTOMER, KITSUKIO acknowledges receipt electronically within 24 hours, summarizing the items of the order placed and the price of the order.
5. CUSTOMER ACCEPTANCE
The CUSTOMER is fully informed that it is technically not possible to place an order online without having first read and duly accepted these T & Cs. Any order placed on the SITE implies full and unreserved acceptance by the CUSTOMER of these T & Cs.
6. PAYMENT
Payment for the order is made immediately on the Internet, according to the instructions given for this purpose during the order validation process. Payment for the order, by the CUSTOMER, is made exclusively in euros. The amount payable is the total amount of the products ordered to which are added the delivery costs. The total amount of the order is reminded before the payment procedure. Payment is made exclusively by credit card or via a PAYPAL account. Regarding the payment via the payment operator PAYPAL, the CUSTOMER indicates his username with his password after clicking on the button " Pay with PayPal " and finally, from the interface of his PAYPAL account, validates his payment. KITSUKIO does not keep any element specific to the banking data of its CUSTOMERS. For the payment of online orders, KITSUKIO uses the services of the company STRIPE. The STRIPE company encrypts information in order to protect data related to personal information and means of payment. The CUSTOMER certifies that he is the holder of the bank card of which he communicates the information and that he holds all the rights necessary to make use of it. Any order validated by the CUSTOMER is not considered effective by KITSUKIO only after acceptance by the Internet payment server of the company STRIPE.
10. DEADLINES AND DELIVERY
Delivery times are only indicative, KITSUKIO may provide the buyer with the tracking number of his package by e-mail. The CUSTOMER is delivered to his home by his postman. If the buyer is absent, he will receive a calling card from his postman, which allows him to collect the products ordered at the nearest post office, during a period indicated by the postal services. Once the order is shipped, KITSUKIO no longer takes responsibility for the package, in the event of a lost or stolen package. KITSUKIO is not responsible for postal services. The company is also not responsible for any strikes that may delay carriers. The delivery times indicated are after processing of the order and formulated in working days. The shipment of your order is done exclusively by La Poste. Home delivery is 3 to 5 days at the price of 4.95 euros for all parcels destined for mainland France (including Corsica);
for all parcels destined for Germany, Belgium, Luxembourg, Morocco, the Netherlands, Switzerland and the United States the delivery time is 5 to 8 working days at the price of 9.60 euros.
KITSUKIO reserves the right to modify the delivery prices at any time, the delivery price is indicated before validation of the order.
11. RIGHT TO RETRACT
The buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund. In case of withdrawal, the return costs are the responsibility of the customer. In case of withdrawal the customer must contact KITSUKIO by mail: kitsukio.france @ gmail.com
Otherwise, in case of withdrawal after use of the goods, the Customer will not be reimbursed for the price of the returned products and other costs, or, if the refund has already been made by KITSUKIO to the CLIENT, the latter must reimburse all reimbursements already received. KITSUKIO will reimburse all sums paid by the CUSTOMER, no later than (14) days from receipt of the returned products, using the same means of payment that the CUSTOMER chose for the initial transaction. With the express agreement of the CUSTOMER, another means of reimbursement may be used. Tailor-made, personalized products are neither returned, nor exchanged, nor refunded. If an error is made when ordering, please contact us within 24 hours by email: kitsukio.france@gmail.com once this time limit is exceeded KITSUKIO is not responsible for defective items and reserves the right to refuse a return or refund.
12. PERSONAL DATA
KITSUKIO reserves the right to collect the information necessary to manage your order.